SAMD Service Desk & Field Service
Every service call, from first report to signed job card.
Tickets land from email, the customer portal, the service desk or a scheduled maintenance run. From there it's one stream: contract and SLA resolution, dispatch to a skilled technician, and a job card captured on site with readings, spares and a signature.
Service Desk
Agents triage tickets arriving from email, the customer portal, the desk itself or scheduled PM. Contract and SLA context on every call.
Customer Portal
Site contacts log calls against their own sites and assets, follow progress, and see completed job history.
SAMD Field Service
Mobile job cards for technicians: travel and arrival times, checklists, readings, spares, GPS and customer signature.
Divisions
Configurable, never hardcoded — new service lines are added as data.
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